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Once they get your money, you are screwed. They did not have the Rancho part that I had bought and asked if I wanted another part. I finally got a call from 4WD after trying to get a hold of them for the last week or two to find out why my part was still in processing. I bought a part on the 17th of March and it is now April 3rd. Items not in stock they don't tell you- you find out when they don't ship they are efficient at billing your card right away- even if they ship much later or not at all impossible to talk to a real person Far better to pay a little more for a real vendor- jegs, summit racing, etc Not in stock, but they let you figure that out later They are pathetic and if you buy anything from them you get what you deserve. Reviewer: A User from (Houston, Texas)Ĥ Wheel Parts has awful customer service and they don't honor their gift cards. No doubt this place is probably a front for some underground illegal business, probably money laundering. They use a low price to get your money and then they tie your money up probably collecting interest on it. I immediately cancelled the order and received another email stating that I would receive a refund in 5-10 days. I tried calling and after waiting 25 minutes on hold I was hung up on without ever being able to speak with anyone. Two days later I receive an email stating that the parts are out of stock. I placed the order within 2 minutes of speaking with them.
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I even reached out to them in advance to confirm that the parts were in stock and they said they had a total of three ready to be shipped. They were listed on the site as ready to ship meaning they were in stock. Because you might either way, I definitely got the sense from the store clerks that they were used to this, they had a routine down and didn't particularly care either. Buy elsewhere, even if it means being patient. I'd have canceled but I'm pretty sure they just would have kept my money, going to talk to my bank tomorrow.ĭO NOT USE THESE GUYS unless they can show the part to you. I could have Amazoned them and got them on SUNDAY of labor day, why would I ever go to these careless jackwads for 400 bucks of common items? I've never called a customer service line where they blamed their franchisees and then when that din't work just admitted they don't care. What? Maybe tuesday, maybe wednesday, maybe go f*** yourself. I asked what my other options were, they said well we can't do anything about that, Holiday weekend. They blamed me for taking the truck apart. I told them if there wasn't that promise I would have ordered cheaper elsewhere and had a UPS tracking number. They acted like I completely imagined the next day P/U. The entire pallet didn't get on the truck and they couldn't even tell the store, who was frantically calling the independent trucking company when I walked in to see what was up. But then I got them to admit that it wasn't. CS said it was the store's fault for not telling me it was backordered.
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Meanwhile, being naive, I'd already taken my truck apart. Later on I called customer service via the 800 number, where I was somewhat vaguely to go pee up a rope. I ordered my suspension parts, confirmed they weren't backordered with the local shop, and then never heard from them the next day so I stopped by. Reviewer: A User from (Salt Lake City, Utah) All of the bad things said on this page are true. I have heard every excuse in the book back ordered, lost in warehouse, shipping, processing, and no one cares. They have sent me the wrong parts 3 times. Would give them worst that a 1 star if I could. This review is the subjective opinion of a JeepReviews user and not of.
#4 wheel parts – off road truck & jeep 4x4 parts houston install#
Took jeep in and they came back with $360 for 3 hours of work to install halo lights - CRAZY!!!!!! Would never use this company - totally misrepresented the cost.